FAQs – Rapid Baskets

Same Day Delivery: Airdrie Area - Single Gifts, Curated, Build Your Own. Next Day Delivery (Orders Placed Before 6PM MST): Calgary Area - Single Gifts, Curated, Build Your Own. 2 Day Delivery: All Areas - Custom Creations. Flat Rate Shipping. Free Shipping Over $250! Free Local Pick-Up!


  1. Do you offer custom gifts?

This is our specialty!

We offer Custom Creations where you tell us what you are looking for and we put the perfect gift/s together! You can learn more in our Corporate + Custom page here 

You can also Build Your Own gift box or gift basket using our stocked inventory. Get started here

  1. What is your return policy?

We are here to help!

In the event that an order is received either damaged or incorrect, please notify us at sarah@rapidbaskets.com within 5 business days and return the gift within 30 days of the delivery date. We are not responsible for return shipping charges. Once we have received the returned items and they have been inspected, you will be refunded for the order cost. Refunds will apply to your original payment method. Returns must be in their original packaging and un-tampered with to be approved for refunds. 

If you simply choose to return your gift because you no longer want it, you may do so but will be responsible for a 10% re-stocking fee.The gift must be returned within 30 days of the delivery date. Returns must be in their original packaging and un-tampered with to be approved for returns. 

Any Custom Creations are not returnable. If you are un-satisfied with your gifts, please notify us and we may initiate a refund at our discretion. 

*If your choose local delivery, please ensure that you coordinate with either us or the recipient to avoid damages caused after delivery including weather conditions and environmental factors.

If you have a specific time request for local delivery or pick up, please let us know and we will do our best to accommodate your request. We are not liable for any damages due to weather conditions or environmental factors after delivery. 

  1. Can you send a gift to a different address than the person purchasing the gift?

Yes! You can put the Shipping Address to the recipient of the gift at checkout, This can be different than the billing address

  1. Can I write a personalised message for the recipient?

Certainly! Upon checkout, there is a text box for messages where you can put whatever your heart desires! The message will be written on a postcard inside of the gift. If we know the Recipients Name, we will also put this on a gift tag on the outside of the gift (not including Single Gifts)

  1. Do you offer gift cards?

We currently do not sell gift cards for Rapid Baskets. We can include gift cards from other businesses in our Custom Creations, upon request. Please call or email if you are wanting this. 

  1. Do you shop only local items?

We try our best to source products locally but sometimes this is just not feasible for all gifts. We do work with many local Canadian businesses to see what works best and support our proud nation. Check out our Featured Canadian Brands here

  1. Can I track my order?

We will send you applicable tracking information when your order is shipped. 

  1. What is the average shipping time for an order?

Depending where the recipient resides, the shipping time will vary.

We process and ship/deliver orders either Same Day, Next Day, or 2 Day depending on the time the order was received, delivery address area, and type of gift ordered (Unless otherwise noted at checkout). Large Corporate orders may be take longer to process and deliver your order. 

There may be unexpected delays due to carrier processing or acts of God. We are not liable for unexpected delays.

  1. Do you offer local delivery and pick-up?

We offer free curbside pick-up.

We also offer Local Delivery:

Airdrie Area: $5

Calgary Area: $10

*At checkout, click "ship", and enter the delivery address. If the address is within our delivery areas, you will automatically have the option for local delivery. 

  1. Where is your company located?

We are a Canadian company located in Airdrie, Alberta. We provide gifts across Canada!

   11. I want my gift delivered on a specific day. Can I do that? 

Yes! we have a calendar on the checkout page where you can select your desired delivery date.

   12. I want to pick-up my order. How do I arrange a pick-up time? 

If you select "pick-up" at checkout, we will contact you to arrange a pick-up time. We are limited staff with no physical storefront. Some items may spoil if left outside for too long waiting for scheduled pick-up so please make sure you pick up at the determined time. If you need to change your scheduled time, please let us know at least an hour beforehand. 

13. Can I buy just single items instead of a box or basket?

Yes, you certainly can. Navigate to our Single Gifts page and add however many items you want. Even if it's just one! *Please note - single gifts do not come wrapped with a gift tag, ribbon, and crinkle filler. You can still add a Handwritten Message on our postcard at checkout. The items selected will be either in a Kraft paper bag or in a shipping box.