FAQs – Rapid Baskets

Same Day Delivery - Orders Placed Before 11AM MDT - Build Your Own and Curated Only. Next Day Delivery For All Options. Flat Rate Shipping Options. Free Shipping over $250!

FAQs

  1. Do you offer custom gifts?

This is our specialty!

We offer Custom Creations where you tell us what you are looking for and we put the perfect gift/s together! You can learn more in our Corporate + Custom page here 

You can also Build Your Own gift box or gift basket using our stocked inventory. Get started here

  1. What is your return policy?

We are here to help!

In the event that an order is received either damaged or incorrect, please notify us at sarah@rapidbaskets.com within 5 business days and return the gift within 30 days of the delivery date. We are not responsible for return shipping charges. Once we have received the returned items and they have been inspected, you will be refunded for the order cost. Refunds will apply to your original payment method. Returns must be in their original packaging and un-tampered with to be approved for refunds. 

If you simply choose to return your gift because you no longer want it, you may do so but will be responsible for a 10% re-stocking fee.The gift must be returned within 30 days of the delivery date. Returns must be in their original packaging and un-tampered with to be approved for returns. 

Any Custom Creations are not returnable. If you are un-satisfied with your gifts, please notify us and we may initiate a refund at our discretion. 

*If your choose local delivery, please ensure that you coordinate with either us or the recipient to avoid damages caused after delivery including weather conditions and environmental factors.

If you have a specific time request for local delivery or pick up, please let us know and we will do our best to accommodate your request. We are not liable for any damages due to weather conditions or environmental factors after delivery. 

  1. Can you send a gift to a different address than the person purchasing the gift?

Yes! You can put the Shipping Address to the recipient of the gift at checkout, This can be different than the billing address

  1. Can I write a personalised message for the recipient?

Certainly! Upon checkout, there is a text box for messages where you can put whatever your heart desires! The message will be written on on a card inside of the gift. If we know the Recipients Name, we will also put this on a gift tag on the outside of the gift.

  1. Do you offer gift cards?

We currently do not sell gift cards for Rapid Baskets. We can include gift cards from other businesses in our Custom Creations, upon request.

  1. Do you shop only local items?

We try our best to source products locally but sometimes this is just not feasible for all gifts. We do work with many local Canadian businesses to see what works best and support our proud nation. Check out our Featured Canadian Brands here

  1. Can I track my order?

We will send you applicable tracking information when your order is shipped

  1. What is the average shipping time for an order?

Depending where the recipient resides, the shipping time will vary.

We process and ship/deliver orders either Same Day or Next Day depending on the time the order was received. the type of gift, and unless otherwise noted at checkout. Large Corporate orders may be take longer to process and deliver your order. 

There may be unexpected delays due to carrier processing or acts of God. We are not liable for unexpected delays.

  1. Do you offer local delivery and pick-up?

We offer free curbside pick-up and local delivery for $5 for addresses within a 50km radius of our store.

*At checkout, click "ship", and enter the delivery address. If the address is within our radius, you will automatically have the option for local delivery. 

  1. Where is your company located?

We are a Canadian company located in Airdrie, Alberta. We provide gifts across Canada!

   11. I want my gift delivered on a specific day. Can I do that? 

Yes! we have a calendar on the checkout page where you can select your desired delivery date.

   12. I want to pick-up my order. How do I arrange a pick-up time? 

If you select "pick-up" at checkout, we will contact you to arrange a pick-up time. We are limited staff with no physical storefront. Some items may spoil if left outside for too long waiting for scheduled pick-up so please make sure you pick up at the determined time. If you need to change your scheduled time, please let us know at least an hour beforehand.